Terms & Policies | FUNGIFOOD®

At FUNGIFOOD®, we believe policies should feel simple, transparent, and fair — not complicated. These terms explain how we operate, how your data is handled, and what you can expect when you shop with us 🌱

🍄 Products & Usage

Fresh Mushrooms: Perishable items — refrigerate immediately after delivery.
Dried Products: Store in a cool, dry place away from moisture.
Grow Kits / Bags: Results depend on humidity, temperature, and proper care.

🌿 Natural products may vary slightly in size, shape, or growth — this is part of authentic farming, not mass production.

🧾 Orders & Accuracy

Orders are confirmed only after successful payment.
Please ensure your address and contact details are correct.
We may cancel or hold orders in case of stock issues or verification concerns.

✔ A small detail mistake can delay delivery — we recommend double-checking before placing your order.

🚚 Shipping & Delivery

We ship across India via trusted courier partners (Delhivery, Ekart, Blue Dart).
Fresh mushroom delivery in Delhi is handled by our own team.
Delivery timelines are estimated and may vary due to logistics conditions.

📦 Once shipped, courier partners handle delivery — but we stay responsible for helping resolve any issue.

⚠️ Issues, Refunds & Resolution

Report any issue within 24 hours of delivery.
Photos/videos help us resolve faster.
Applicable for damage, wrong product, or missing items.

💸 If something goes wrong, we will either resend your order or issue a refund — simple and fair.

🚫 Non-Returnable Items

Fresh mushrooms and other perishable products are best enjoyed immediately — for hygiene and quality, returns cannot be accepted once delivered.
Grow kits are natural products — outcomes depend on care and environment.

🍄 This ensures hygiene, safety, and product quality for all customers.

If your order arrives damaged, spoiled, or incorrect, you are fully protected.
Please report such issues within 24 hours with photos/videos.

💸 In genuine cases, we will either resend your order or issue a full refund — no hassle.

🔒 Your Privacy

We collect only essential data: name, phone, address, and order details.
Your information is used strictly for order processing and support.
We never sell, rent, or misuse your personal data.

🛡️ Your trust matters — your data stays safe with us.

🔐 Data Security & Payments

Payments are processed through secure third-party gateways.
We do not store your card or banking details.
Industry-standard security practices are followed for all transactions.

⚡ While no system is 100% risk-free, we continuously improve our security measures.

🔒 Data Usage, Advertising & Communication

We use trusted third-party platforms to improve your experience, provide support, and communicate effectively.

Services include Meta (Facebook, Instagram, WhatsApp) and Telegram for updates, communication, and occasional promotions.
These platforms follow their own privacy policies and data handling practices.
Your data is used only for order processing, customer support, and improving your experience.

📊 We may also use advertising tools (such as Meta Ads) to understand user behavior and improve our services.

We do not sell, rent, or misuse your personal information.
Your data is stored securely and only for as long as needed.
You can request access, correction, or deletion of your personal data at any time.
You may opt out of promotional communication whenever you wish.

⚙️ By using our services, you agree to these practices in a transparent and fair manner.

🍪 Cookies & Experience

We use cookies to improve website performance and user experience.
This includes saving preferences, basic analytics, and personalized experiences.
You can disable cookies anytime in your browser.

🤝 Third-Party Services

We work with logistics partners and payment providers to fulfill orders efficiently.
These services follow their own policies and systems.
We are not responsible for their internal operations, but we assist in resolving any issues.

⚖️ Fair Use & Responsibility

Customers are responsible for proper product handling, storage, and usage. For grow kits, results depend on following instructions carefully.

🌱 We provide guidance, but nature + environment play a big role in outcomes.

💰 Pricing & Availability

Prices and availability may change without prior notice.
We always aim to keep product details accurate and updated.